Diploma Production and Quality Management Three Marks Questions and Answers
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We have added Diploma Production and Quality Management three marks for Unit 2 for the diploma mechanical III year / VI Semester as PDF. You can download Diploma Production and Quality Management three marks pdf
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Unit 2 Basic Concepts of Total Quality Management
1.Define Quality
Quality of the product is defined as “its fitness for the use” for which it has been made. Many characteristics of the product determine quality. They are called quality characteristics. Some of the quality characteristics are size, shape, weight, strength color, hardness, surface finish, reliability and appearance.
2. Mention the dimensions of product quality
The dimensions of product quality are
- Performance
- Features
- Conformanace
- Reliability
- Durability
- Serviceability
- Responsiveness
- Aesthetics
- Reputation
3. Define Brainstorming.
Brainstorming is a method of generating ideas and sharing knowledge to solve a particular commercial or technical problem, in which participants are encouraged to think without interruption. Brainstorming is a group activity where each participant shares their ideas as soon as they come to mind.
4. What are the objectives of Brainstorming?
The Objectives of Brainstorming are
- To find innovative solutions to problems
- To improve and motivate thinking
- To give opportunity for expressing many ideas
- To get ideas from many people about job skills, responsibilities and personal experience
5. Define TQM
Total Quality Management (TQM) is the managerial approach of an organisation. That focusses on quality goods or quality services for customer satisfaction
6. List out the elements of TQM
The elements of TQM are classified as
- TQM Principles and practices
- TQM tools and techniques
7.Write down the TQM Principles and Principles
The TQM principles and practices are
- Leadership
- Customer Focus
- Employee involvement
- Supplier participation
- continuous process improvement
8. Mention the TQM Tools
The TQM tools are
- Seven tools of quality
- Seven management tools
- Six sigma process capability
- Bench marking
- Total preventive maintenance
- Sampling Plans
- Quality management systems
9. List out the principles of TQM
- Customer satisfaction must be earned
- Identify training needs
- Top management people commitment is must
- Continuous improvement culture must be established
- There must be team work
- Creativity is encouraged
10. What are the obstacles to TQM implementation?
The various obstacles to implement TQM are
- Lack of management commitment
- Misunderstanding about the concept of TQM
- Improper planning
- Lack of employees communication
- Lack of effective communication
- Lack of interest of leaders
11. What are the benefits of implementing TQM?
- Improved product quality
- Improved customer satisfaction
- Increased profitability
- Reduced quality costs
- Improved productivity
12. What is Quality Council?
Quality Council is a team formed in the organisation with an objective of building quality into the culture of the organisation.
13. List out the members involved in Quality council.
The members involved in quality council are
- The chief executive officer (CEO)
- Senior manager
- a quality council coordinator or consultant
14. What are the responsibilities of Quality council?
- To ensure the effective functioning of the organisation on the quality statement and plan
- To raise the level of training of personnel engaged in quality activities
- To upgrade testing and calibration facilities
15. Mention the duties of quality council.
- To establish quality statements
- To establish the strategic long term plan
- To plan the training programmes
- .To monitor projects that get customer satisfaction
16. What are the elements of Quality statement?
- Vision statement
- Mission statement
- Quality policy statement
17. Define vision statement
Vision statement is a short declaration. It shows what the organistaion wants to do in future.
18. Define Mission Statement
Mission statement describes the function of the Organisation (or) statment about purpose of employees, customers and suppliers.
19. What is quality policy statement?
The quality policy statement is a guide for every one in the organisation It shows how they provide products and services to the customers. It is used as a guide to managerial action.
20. What is Quality policy?
A quality policy is an important requirement of ISO 9000 quality systems. ISO 9000, the international standard for quality assurance, requires a quality policy as a declaration to meet the needs of customer.
21. What is strategic planning?
Strategic planning shows the long term direction of the organisation. This is done by finding out customer needs and improving functional areas to satisfy customer.
22. What is Deming philosopy?
Deming developed a systematic approach for solving the problem . He recommended Plan, Do, Check (PDCA) Cycle.
- Plan – What is needed.
- Do – What is planned.
- Check – Whether that works
- Act to correct problems for improving performance.
23. Mention the Juran’s Triology
Juran says “Quality is the fitness for use”/ He believes that nearly 80% of quality defects are controlable by management.
Juran divides the quality management into three parts (triology). They are
- Quality Planning
- Quality Control
- Quality improvement.
24. Mention few performance of Product quality
- Performance
- Features
- Reliability
- Durability
25. Explain Deming Cycle (PDCA Cycle)
Deming encouraged a systematic approach to problem solving and promoted Plan, Do, Check, Act (PDCA Cycle). The PDCA Cycle is also known as deming cycle or Deming wheel
- Plan – What is needed.
- Do – What is planned.
- Check – Whether that works
- Act to correct problems for improving performance.
Diploma Production and Quality Management three marks pdf
| Diploma Study Materials | |
| Fluid Mechanics Unit 1 | Click here |
| Manufacturing Technology 2 Unit 1 | Click here |
| Production and Quality Management Unit 1 | Click here |
